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Actionwear FAQ

Actionwear is committed to customer satisfaction. To enhance customer service we have provided answers to many of our frequently asked questions.

If you cannot find an answer to your question, please contact a Customer Service Specialist via email at sales@actionwear.ca or call 1-866-933-3088 within Canada and the United States.

 

1. How can I place an order with Actionwear?

New Corporate Customers

Please contact a Customer Service Specialist to obtain a quote or to set up an account. You can reach a representative by calling 1-866-933-3088 within Canada or the United States, send an email to sales@actionwear.ca, or fill in a contact form and one of our representatives will contact you and assist you with all your FR requirements.

 

Existing Corporate Customers

Online Ordering

Actionwear offers our customers custom web stores that are based on each company’s approved/selected products.  Once set up, purchases can be easily made online. Please contact sales@actionwear.ca to work with our team to create your online store.

Email

Purchase orders can be sent via e-mail to sales@actionwear.ca

 

2. How do I know what size to purchase?

It is easy to find the right fit by viewing our size charts.

If you are unsure, contact our customer service team by calling 1-866-933-3088 within Canada or the United States or send an email to sales@actionwear.ca

Measurement Guideline Instructions

Numeric Size Chart: Unlined Coveralls, Bomber Jackets, Parkas, and Shop Coats

Alpha-Numeric Sizing Chart: Bib Pants, Insulated Coveralls, and Fleece Jackets

Alpha-Numeric Sizing Chart: Shirt & Pants

Alpha-Numeric Arctic Sizes: Actionwear Arctic Survival System garments

 

3. What is Your Return Policy?

Downloadable PDF

Returns and Exchanges

We are sorry the garment did not work out for you. Please contact a Customer Service Representative, within 30 days of purchase, via email at sales@actionwear.ca or call 1-866-933-3088 to obtain a Return Authorization Number. Items being exchanged or returned for credit must be in their original condition; new and clean. Customers are responsible for all return shipping charges.

Items that are custom made are not eligible for return. 

 

Items with Quality Issues

Since 1974 Actionwear Saskatoon Inc. has been committed to manufacturing the highest quality garments using only the best materials available. Trusted Brands, Quality Products has been our motto for nearly 50 years. Our products are guaranteed from defects in workmanship. If there is any issue with the quality of a garment please contact a Customer Service Representative via email at sales@actionwear.ca or call 1-866-933-3088.  After inspecting the garment, we will repair or replace the garment.

Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear (including zippers and other hardware), misuse, neglect, or obvious abuse of the garment. Actionwear Saskatoon Inc. assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment. 

 

4. How should I launder my garment? 

Detailed care instructions are included on each garment’s tag.  For further information, please select a fabric from the list below.

Link to laundry guides, with logo

 

5. Do you customize garments?

Custom Embroidery

Actionwear is your Branding Solution Provider. We have an onsite embroidery department ready to create a garment that fits your company’s needs. We work with you to develop your brand by digitizing custom company logos, personalize garments with name bars, department crests, and nearly anything else you may require to have your garments reflect your company.

  

6. Do you offer custom 3M Scotchlite?

Custom Scotchlite

Actionwear carries extensive stock of garments that meet WCB and CSA standards. If you require something outside of our standard product offering, we can work with you to apply 3M Scotchlite™ Reflective Materials in a variety of widths and styles to meet all your visibility requirements.

 

For detailed information regarding 3M products and visibility standards, please reference the document below.

7. Does Actionwear make Custom Sized Garments? 

To ensure your safety, your Actionwear FR garments need to fit properly. We carry stock in a wide range of styles in sizes 34 to 60, XS to 8XL in regular and tall. However, not every person can find a proper fit in our standard-size range. To ensure that our customers have a satisfactory fit, Actionwear may alter an existing garment to fit through our alterations department or produce custom-sized garments. We maintain records in our custom-size data base to ensure that our custom-sized customers receive garments that fit properly each time they order. Custom sizes are manufactured and shipped within three to four weeks of the order date. There is a surcharge for custom products and these custom products are not eligible for return. Please contact one of our Customer Service Specialists at 1-866-933-3088 or at sales@actionwear.ca for assistance when ordering custom-sized garments.

 

8. Does Actionwear make custom garments? 

Are you looking for an FR product that is not part of our regular product line? Need something added to meet your needs? We have an extensive alterations department that can add mic tabs, mesh pockets, padded knees and many extras that may not be on our website.

 

For all your custom FR Garment needs contact a Customer Service Representative via email at sales@actionwear.ca or call 1-866-933-3088.  We look forward to working with you!